Krones Digital Solutions India - ServiceNow Administrator (m/f/d)*
Your tasks
- Collaborating with stakeholders to understand business requirements and translate them into technical solutions within ServiceNow
- Performing system upgrades, patches, and enhancements to ensure optimal performance and security
- Creating and maintaining documentation, including process flows, technical designs, and standard operating procedures
- Troubleshooting issues, resolving incidents, and providing technical support to end-users
- Developing and maintaining ServiceNow integrations with other systems and applications
- Staying informed about ServiceNow best practices, new features, and industry trends to continually improve platform utilization
- Works with the rest of the ServiceNow platform team, Platform and Process Owners on configuring and maintaining ServiceNow Platform components
- Have a software development background that will be enhanced by ServiceNow System Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow, and Application Creation in ServiceNow
- Performs routine maintenance to include performance monitoring and error identification/ remediation
- Extensive review of new version release notes by identifying and documenting changes to Platform functionality to understand impact (positive/negative) to implementation
- Ensure latest upgrades and features are enabled
- Work with ServiceNow and the community by participating in local user groups and knowledge events to expand Platform knowledge and network
Your profile
- Bachelor’s degree in computer science / engineering or a comparable qualification
- 8 - 10 years of ServiceNow Administrator experience
- CSA ServiceNow Certificate, other platform focused module experience is a bonus
- Agile software development methodologies (e.g. Scrum)
- Advanced System Administration
- Basic understanding of Business Processes and understanding of admin activities on the platform (esp. basic scripting, data uploads, groups/roles management, patch management etc.)
- ServiceNow System Administrator training
- Trainings / certifikations are a plus in: ServiceNow Fundamentals, ServiceNow System Administration (CSA), ServiceNow Advanced System Administration, Scripting in ServiceNow, ServiceNow Platform Implementation, Application Creation in ServiceNow, ITIL v3 foundation
- Excellent collaboration, communication, and presentation skills
Our benefits
Krones as an employer
Krones’ employees are what set it apart from the rest. For they deliver a peak performance every day – thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards:
The digital community of the Krones Group
At Krones, however, the focus is not only on connectivity in production, but also on an interpersonal level: Behind Krones.digital is a community of currently around 450 experts from a wide variety of fields, companies and countries. Their common mission is: To drive forward the digitalization of production processes – from machines to line control and central cloud platforms to SAP solutions for the beverage industry.
Get the latest insights into projects and working life at Krones.digital on LinkedIn
Your application
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