Technical Customer Consultant (m/f/d)* IT Systems
Division
Customer Service / Academy
Company
Krones AG
Location
Neutraubling (near Regensburg), Germany, Mobile working
Join as
Professionals
Worktime
Communicating working hours
Your tasks
- Customer Support (after-sales) for customers, service engineers, subsidiaries and exterior plants, national as well as international for line, filling and process technology and especially IT systems
- Reliable diagnosis of technical problems
- Processing of complaints
- Effective troubleshooting on the phone and via teleservice or video conferencing (augmented reality)
- Documentation of solution paths as well as creation of reports regarding call/error sources and creation of FAQs
- System-technical recording of incoming calls in the sales force case management (ticket creation)
- Permanent further training with regard to the latest Krones machine and system technology and IT systems
Your profile
- Successfully completed technical training as IT specialist for system integration or comparable qualification
- Job-relevant practical experience
- Good knowledge of MS Office and SAP
- Knowledge of plant and packaging technology, especially in the area of IT systems such as order management, production data acquisition and cloud platforms
- Ability to work in a team and customer focus
- Flexibility and willingness to work shifts and on weekends
- Very good written and spoken English skills, and very good German skills required
Our benefits
Krones as an employer
Krones’ employees are what set it apart from the rest. For they deliver a peak performance every day – thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards:
Attractive rewards
Krones rewards its employees’ commitment with a comprehensive and worthwhile package.
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Work-Life-Balance
It is not always easy to juggle one’s job and private life – but Krones offers a wide range of opportunities to make it easier to master this balancing act.
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Flexible working environment
With work areas containing state-of-the-art equipment and great flexibility in the organisation of working hours and work locations, Krones has created an attractive working environment.
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Focus on health
Krones wants its employees to feel good – and thus supports them with a large number of offers and measures for promoting good health.
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Focus on development
Krones not only continually further develops its products, but also offers its employees a range of further training opportunities.
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Krones keeps it in the family
Even though Krones is now an international corporate group, its work climate resembles being in a large family.
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An eye to the future
Krones is always one step ahead – and this applies equally to the technology used and to the future of its employees.
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Your application
Interested? Apply online now!
Does this sound interesting to you? Then submit your application now! A challenging field of activity in a Krones team with attractive conditions is awaiting you. Any other questions?
For further information, please contact Bewerbermanagement, phone +49 9401 70 2080. We are looking forward to receiving your application data.
To make sure your application will be treated efficiently and promptly, please use our online form - the input takes a maximum of 5 minutes.
* To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.